Refund Policy

Last updated: January 2026

7-Day Money-Back Guarantee

We stand firmly behind the quality of our streams and infrastructure. Therefore, we offer a 7-Day Money-Back Guarantee on all first-time subscription orders.

Eligibility for Refund

To be eligible for a refund within the first 7 days, the following conditions must be met:

• You must have contacted our WhatsApp engineering support and allowed them an opportunity to resolve your technical issue.
• Your ISP must not be hard-blocking the connection (which can usually be resolved using a VPN).
• You have not shared your account details publicly or engaged in stream restreaming.

How to Request

Please contact our support team directly via email at [email protected] or via our official WhatsApp channel. Include your order details and the exact technical issue you are experiencing. If the issue cannot be resolved, a refund will be issued to your original payment method within 3-5 business days.